E-CRM A LEVERAGE TOOL FOR CONSUMERS’ RETENTION AN ANALYSIS OF IRAQI CONSUMERS’ PERSPECTIVE. World Economics and Finance Bulletin, [S. l.], v. 21, p. 13–29, 2023. Disponível em: https://scholarexpress.net/index.php/wefb/article/view/2492. Acesso em: 3 feb. 2026.